Your Shogo posting status is presented online under your >Reports>Sales Totals menu option.
All customers will have a posting status for Sales. Customers that have opted to process Cost of Goods Sold ("COGS") will have a separate posting status for COGS.
Lastly, customers who have selected the Sales Receipt posting method AND who have selected the Track Sales Tax option, will have a posting status for their payments (labeled "Drawer").
For all cloud-based accounting packages, only the posting status is relevant. For QuickBooks Desktop ("QBDT"), there is an additional Sync Status that indicates whether or not the posting has been successfully processed ("synced") by QBDT.
A posting will have one of the following statuses:
EMPTY/NONE: Your accounting configuration has not been activated and Shogo is not processing any accounting for this location. Shogo is loading sales from your point of sale system but is not yet posting to your accounting system.
POST: The posting is ready for processing but has not been picked up yet by the Shogo accounting process. This can happen if you are looking at your reports in the morning and the morning process is still running or you had a posting that had previously been on HOLD and is now ready for processing.
HOLD: The Shogo accounting process has run for this location and date but detected an error condition with the accounting entry itself. Error conditions are usually related to missing mapping, which you can resolve under your >Settings>Accounting menu option.
FAILED: The Shogo accounting process has run for this location and date but the posting was rejected by your accounting system. This usually occurs when you have changed something in your accounting system (such as an account in your chart of accounts) and you need to update your Shogo mapping accordingly.
POSTED: The Shogo accounting process has run for this location and date and, in the case of cloud-based accounting systems, successfully processed the posting. For QuickBooks Desktop ("QBDT"), there is an additional Sync Status that indicates whether or not the posting has been successfully processed ("synced") by QBDT.
UPDATE: For some reason, sales that were previously posted have been reloaded from your Point of Sale and the update is ready for processing but has not been picked up yet by the Shogo accounting process. This can happen if you are looking at your reports in the morning and the morning process is still running or you had a posting that had previously been on UPDATEHOLD and is now ready for processing.
UPDATED: For reloaded/updated sales, the Shogo accounting process has run for this location and date and, in the case of cloud-based accounting systems, successfully processed the posting. For QuickBooks Desktop ("QBDT"), there is an additional Sync Status that indicates whether or not the posting has been successfully processed ("synced") by QBDT.
If you are using QBDT and want to check your sync status, simply select a date from the Sales Totals report and scroll down to your accounting tab. A synced status of "true" means that your QBDT has confirmed the successful processing of your posting. A synced status of "false" means your posting failed to sync or you web connector process has not yet run.