Out of Balance(OOB) Accounting Posting
Accounting may fail to post to your system if you have daily sales where the total sales+adjustments do not equal the payments received. Instead of POSTED, Shogo will show the day’s posting status as OOB. Since an unbalanced accounting entry won't be accepted by the accounting system, Shogo provides two tools for plugging the difference.
Option 1: Customers may wish to set a POS Data Discrepancy amount for each store that is mappable to a unique account.
Option 2: One time plug to an existing GL Account or Item
To perform a One Time Plug, Click Reports>Accounting System Override
Select a Company Name and a Date Range
Click OOBs as the type of posting you would like to view
Click the Search button
Select an Account to which the OOB amount should be applied from the drop down box.
Click Post.
To research the OOB amount, you can click the View button to look at the details for that day. Click on the Accounting Tab of the Sales Summary page to view the accounting details. In the example below, you can see the debits and credits in the Payment Journal do not balance, causing the posting to be Out of Balance (OOB).
Individual orders/checks often cause an OOB. You can view individual checks by viewing the sales report for that date and clicking on the Checks tab. In this example, the customer did not ring any sales items for Order 6625, but accepted 30.80 in sales. The only sales amounts are for Sales Tax and Charged Tips, totaling 15.80.
If you have any additional questions, please check our Online Knowledge Base at support.shogo.io, or let us know.