When a POS provides their fee details to Shogo, it is often posted in a separate payment journal. Click Here to view an article on how Shogo processes Batch Details and Batch Holds. If you have a single date on Batch Hold, you may wish to manually reload your data to see if your Batch Hold can be released and the data posted to your accounting system. The instructions to reload your data are available using This Link. Please note-you must reload your data, which will repoll the POS requesting any new available data. Regenerating your accounting will not retrieve batch details from your POS provider.

Please note, some POS partners have a delay in posting their daily fees in some parts of the world. In this instance, only one day should be on Batch Hold and previous days should be posted.

If a batch has multiple dates on hold, please verify with your POS provider that they are  deducting their fees daily for the location. When multiple days have a Batch Hold, it is very likely that the fees are paid to the POS partner once a month. Check your Store Preferences to ensure that the Batch Treatment settings are correct. Go to Settings>Stores>View Details (if multiple locations exist) and click on the Preferences tab. 

Batch Treatment = Net for Daily Fees collected  

Batch Treatment = Gross for Monthly Fees collected

All dates will need to be reloaded if your Batch Treatment has been changed. Please Click Here to submit a request to Shogo Customer Care to reload your data for multiple days after changing your batch treatment options.