This article assumes the Shogo user is having their credit card processing fees netted daily with their daily credit card batch deposits instead of paying fees to the POS provider on a monthly basis. If you do not net your processing fees on a daily basis, Shogo will retrieve your gross CC receivables from your POS provider and a fee reconciliation process will be required.  

The example used in this article is a Toast customer. The process remains the same for all POS providers that provide their fees to Shogo.

When credit card fees are netted daily, the POS provider also provides the fee/deposit breakdown information.  In that case, Shogo can predict the actual CC deposit (net of fees), simplifying the bank reconciliation process:

"CC deposit" refers to the deposit made in to your bank account for sales paid for by Credit Card.  Shogo posts a Sales Journal and a Payment Journal entry each day for customers that are netting their fees daily.  If the fee/deposit breakdown isn't yet available from the POS provider, Shogo will place the Payment accounting entry into a "BatchHold" status and will retry loading your payment/batch information for the next 7 days.  While the Payment entry remains in "BatchHold" status, Shogo will still post your sales accounting by utilizing a clearing account, and relieving that clearing balance once the payment entry posts.  

Shogo Store Preference Settings

Assuming you are netting your fees on a daily basis, you should have your store settings configured with "Batch Treatment = Net".  This is the default setting in Shogo.  The only reason to change "Batch Treatment" to "Gross" is if you do not net your CC processing fees on a daily basis with your POS provider.

To edit this option, Click on Settings>Stores

Click on the store/location with the preferences you would like to change

Navigate to the Preferences tab

Click the Edit button

Change Batch Treatment

Click Apply to save your Store Preferences

Some POS partners have the option to break out AMEX in the store settings. This should be done if you receive a separate daily deposit for AMEX sales or if do not have the AMEX POS Provider fees netted on a daily basis, and your other credit cards do have fees netted daily. 

If AMEX breakout=true, your payments journal will be separate Amex from your Credit Card Deposit as shown below:

Shogo Accounting Settings

When the batch treatment is set to Net, you must also set up a Batch Clearing Account in the General Accounting Settings:

Settings>Accounting>View Details (if multiple accounts exist)

Click on the General Settings Section and map the Batch Clearing Account. The Batch Clearing Account is typically mapped to a special purpose clearing account of type "Other Current Asset" in your accounting system. Shogo does not recommend mapping this to a bank account or an Undeposited Funds account.

Here is example of how the Batch Clearing Account works between a Sales JE and a Payments JE in steady state:

BatchHold Life Cycle

The first place you might notice that the Batch Details are delayed would be on the Shogo Sales Summary Screen.  While the batch details are pending, you will see 'Awaiting Batch Details' under Batch Payments on the Sales Summary.

Since Shogo has complete information for the Sales Journal, the Sales Journal will post while the Payment Journal remains in "BatchHold" status.  Meanwhile, Gross Credit Card Payments post to the Clearing account specified.  Note, since the POS provider has not yet specified the fee amount, the fee amount is temporarily set to $0 in the Payment JE (indicated below).

Shogo will continue to automatically reload your data that is on BatchHold every hour, for the next 6 days.  Once the fee information is available, Shogo will post your payments journal:

If you have a BatchHold beyond 6 days old, you may re-poll your sales and repost the data manually. Follow the instructions for reloading your sales in the article below:

Load/Reload Sales & Regenerate Accounting  

BatchHold Posting Schedule by Provider

The following POS partners provide fee data and you can expect your fee detail and Payment Journal to be posted within the timeframes shown unless there is a delay in all data processing:

Toast Fees US-Payment Journal posts fees the same day as the Sales Journal

Toast Fees Canada, UK, and Australia Payment Journal posts fees the day following the Sales Journal posting

Arryved Fees Payment Journal posts fees 2-3 days following the Sales Journal posting

Square Fees Square batches are based on your business day definitions in Square and post the same day as your Sales Journal or Journal Entry

Shopify Fees post the same day as the Sales Journal or Journal Entry