Frequently Asked Questions
- I need historical Sales and Accounting posted to my account
- What is OOB and how do I fix it?
- Reactivating Your Shogo Account
- How do I switch or change my Point of Sale?
- How Do I Change My Email?
- How Do I Change My Password?
- I Want to Add a New Store to My Shogo Account
- Using Account Receivable Account Types in Shogo
- We are moving to QuickBooks Online can I still use Shogo?
- How Do We Move Our Web Connector Updates To a Different Computer?
- We Want to Change Our Accounting Platform from QuickBooks Desktop to QuickBooks Online, What Do We Need to Do?
- My Daily Email from Shogo says my sales are Zero, what is going on?
- Is the web connector app attached only to a file or a specific PC and the file?
- What are Payment Exceptions? - How Shogo handles payment exceptions
- How Can I Cancel/Pause My Shogo Account Subscription?
- How can I deactivate a location in my Shogo account?
- How can I change my store name?
- What is the contact phone number for Shogo?
- Should I use the Cost of Goods Sold integration option?
- What accounting systems does Shogo support?
- What if I have more than one location?
- What information is transferred to my accounting system?
- What data is supported for my configuration?
- How do I add users and how many users can I have with my Shogo account?