FAQs and Troubleshooting
Frequently Asked Questions
- Using Account Receivable Account Types in Shogo
- We are moving to QuickBooks Online can I still use Shogo?
- How Do We Move Our Web Connector Updates To a Different Computer?
- We Want to Change Our Accounting Platform from Quickbooks Desktop to QuickBooks Online, What Do We Need to Do?
- My Daily Email from Shogo says my sales are Zero, what is going on?
- Is the web connector app attached only to a file or a specific PC and the file?
Troubleshooting
- I Am Unable To See The Update to My Journal Entry
- My Sales Data is Not Posting because of a Duplicate Number Error.
- QuickBooks Value Added Tax (VAT) errors in Shogo.
- I Don't See my Point of Sale Discount Items in Shogo or my QuickBooks File?
- I Am Not Receiving Any Updates to My QuickBooks Online File.
- I have moved my QuickBooks Desktop File to a new computer, how do get my sales data?