If you set your Shogo Sales Summary next to the report from your point-of-sale system (like Toast) and compare them line by line, you might notice that two numbers don't match: the sales tax and the payment (deposit) totals. This is almost always expected, and your books are correct. It happens because of something called marketplace facilitator tax, and this article explains it in plain terms.

The short answer

Shogo is designed to record only the money you actually handle and are responsible for — the sales you made, the tax you owe, and the money that lands in your bank account.

Your POS report often shows a bigger picture that includes tax collected on delivery-app and online orders that someone else pays to the state on your behalf. Because that tax was never yours to send in, Shogo leaves it out. That's the entire reason your Shogo tax and deposit numbers come out a little lower than the POS report. Nothing is missing, and nothing is calculated wrong.

Why some orders affect your deposit and others don't

There are two ways these orders get handled, and it helps to know which is which:

That's why, in the example below, the Uber tax is part of the tax explanation but doesn't appear in the deposit explanation — Uber already handled it before your money ever reached you.

How the numbers add up

Here's an example using sample amounts. Your own figures will be different, but the steps are the same.

Your sales tax

Start with the total tax on your POS report, then take out the tax the delivery apps and online platform pay for you. What's left is the tax you actually owe — the number Shogo shows.

The 88.10 is the Sales Tax on your Shogo Sales Summary — the amount you'll actually report and pay to the state.

Your bank deposit

Start with your total card sales on the POS report, then take out everything that gets held back before the money reaches your bank. What's left is what actually gets deposited.

The 1,828.20 is the Toast credit card deposit shown in the Batch Payments section — the amount that actually shows up in your bank account.

Why Uber affects your tax but not your deposit

Here's the part that trips people up most: in the example above, the Uber tax shows up when we explain your sales tax, but it's nowhere in the explanation of your bank deposit. That looks inconsistent at first, but it's correct — and it comes down to who is holding your money.

With Uber Eats, Uber runs the whole transaction on its own system. It charges the customer, takes out the sales tax and pays that to the state itself, and then sends you your share separately. By the time that money reaches you, the tax is already gone — it never passed through your POS or your card deposit at all. So:

• Tax side: The Uber tax still gets reported by your POS as part of total tax collected, so we have to point it out and subtract it to arrive at the tax you owe. That's why it appears in the tax explanation.
• Deposit side: The Uber tax was never part of your card deposit in the first place — Uber handled it entirely on its end — so there's nothing to subtract. That's why it's absent from the deposit explanation.

Toast online ordering is different: the tax on those orders does run through your POS and your card batch, so Toast has to hold it back out of your deposit to pay it for you. That's why the Toast tax shows up in both explanations, while the Uber tax shows up in only one.

Your Shogo report still balances on its own

Even though it comes out lower than the POS grand total, your Shogo report is complete and balanced. The sales side and the payment side both add up to the same total:

• Net sales 1,806.44 + Tips 210.33 + Sales tax 88.10 = 2,104.87
• Cash 124.30 + Credit cards 1,864.15 + Other 116.42 = 2,104.87

The POS report's grand total is 2,149.32 — higher by 44.45, which is exactly the tax the delivery apps and online platform pay for you (Uber 3.15 + Toast 41.30). That one amount explains the whole difference between the two reports.

Common questions

Is something broken? Is my tax wrong?
No. Shogo is leaving out tax that the delivery app or online platform sends to the state for you, so your books show only the tax you actually owe and will file.

Did I lose that tax money somewhere?
No. The customer paid it, the platform collected it, and the platform sends it to the state on your behalf. It was never money you needed to hold onto or pay yourself.

What if my accountant wants that tax included anyway?
How this is handled is a setting on your account. If your bookkeeping needs it done differently, contact Shogo support and we'll review your setup with you.

I don't use Toast — does this still apply to me?
Yes. The same idea applies to any delivery app or online-ordering platform. Some handle the tax entirely on their side (like Uber Eats), and some run it through your POS and hold it back from your deposit (like Toast online ordering).