If you have a location which was previously connected and loading sales data but has stopped, you will need to reach out to Silverware Customer Support to ensure that the Client Server is reconnected to Shogo. The website for Silverware customer support is: https://www.silverwarepos.com/technical-support and their number for North America is 1-888-510-5102. If you need global assistance, please select your area from their website: https://www.silverwarepos.com/contact