Is your POS provider acting as your primary payment processor?

If your POS provider is also your payment processor, Shogo will break out your fee and deposit amounts, easing the bank reconciliation process. Currently, the following POS partners break out the fee and batch/deposit amounts:

• Toast
• Square 
• Shopify

If your POS provider is not in the above list, it is not the payment processor. A third party is handling the fees and deposits to your bank. If deposits are handled by a third party, the deposits may not tie out to the journals posted by Shogo. You may therefore need to reconcile these amounts with your fee statements on a regular basis and add adjustments. Shogo will not usually receive fee data and therefore reports only the gross amounts collected by payment method. 

Shogo will perform a reconciliation to ensure the POS provider's data matches what is reported in Shogo's journals if you supply the necessary reports to our Customer Care team.

Are your Time Zone and business hours the same in your POS system and Shogo?

Aligning the time that your POS and Shogo captures your daily sales data is crucial to ensure the same dataset is used to calculate your deposit and your the sales data that corresponds to that deposit. To verify this information, log into your POS portal and check the business hours and time zone. The business start time and time zone must match what is in Shogo for each location. 

The time zone set in Shogo for your location can be accessed by logging into your Shogo account at app.shogo.io Navigate to Settings>Stores>View Details (if multiple locations exist) and view your Store Info. View your Business Date Start Hour in Shogo on the same page by scrolling down to your Preferences for that location and view the Business Date Start Hour. This must correspond to your opening time in your POS for that location.

Ensure Store Preferences are correct

Store Preferences differ by POS partner based on the data Shogo receives. Shogo sets defaults, but these may not conform to what you would like to see in your accounting system. The example below shows the Store Preferences for one of our many POS partners. The settings chosen will affect what is posted on the location's journals. To check a location's Store Preferences, log into Shogo at app.shogo.io and navigate to Settings>Stores>View Details (if multiple locations exist). Scroll down to see that location's Store Preferences. 

Third Party delivery payments are passed to Shogo as gross amounts for all POS partners. 

Shogo can only retrieve the data available from your POS, fee data is not included for third party orders/payments. Customers will need to reconcile their third party payments and deposits separately from their POS deposit. If Third Party providers make their fee data available for integration partners in the future, Shogo will be able to build the functionality to break out the fees.