There are two reasons your sales may not be in Shogo:
- Your location does not have live sales and is reporting $0 sales.
- Shogo is not connected to your POS
To verify that Shogo is connected to your POS:
Log into Shogo at app.shogo.io
Navigate to Settings>Stores
Click the location that you would like to edit/review
Click on the Connection tab
If your location is connected, you will see the status=Connected
If you are not connected, click inside the credentials sections to enter your POS credentials and connect Shogo to your POS.
Click Save Credentials to save your newly added credentials.
You can verify that Shogo has connected by clicking Test Connection
If adding a new store requires a login to your POS, you will need to add a new store. You can add a new store by clicking the green Add New Store button at the top right of your screen. Click Here for instructions on how to add a new store.
To view instructions for connecting to all of our POS partners, please use the link below:
Once Shogo is connected to your POS, you will receive an email notifying you that your sales have been loaded. At that point, you can proceed to the next step in integration, which is connecting your accounting system and mapping.