If you want to cancel your Shogo subscription, understand a charge, or dispute an invoice you were not expecting, this article explains the next steps. We want to make the process as clear as possible and help you get the support you need.  Shogo subscptions auto-renew monthly and require a one month notice for your cancellation. 

How to cancel your Shogo subscription

To cancel your Shogo Subscription entirely, navigate to: app.shogo.io

 Click Settings>Billing

Click the blue Manage Billing button

Next, click the Cancel Subscription button

What happens after cancellation

After your subscription is canceled, your account will be deactivated. This means access to the Shogo service and related account functions will no longer be available. If you need to retain records, make sure to save any information you need before the cancellation is completed.

Unexpected invoices or billing disputes

If you received an invoice you were not expecting, or you believe a charge is incorrect, contact Shogo Support right away through support.shogo.io. Include the invoice number, billing date, amount, and a short explanation of why you are disputing the charge.

In some cases, an invoice may be related to an active subscription, a renewal, or a service period that was already in progress. Sharing complete billing details helps the team review your account and respond more quickly.

Information to include in a billing dispute

• Your company name

• Account email address

• Invoice number

• Billing date and amount

• A clear description of the issue

Where to get further help

For the fastest help, visit the Shogo knowledge base and submit a request at support.shogo.io. If you are unsure whether you were signed up for a service, or you need help identifying an invoice, the support team can review your account and guide you through the next steps.

Additional information