A Batch Adjustment is an amount Square withholds from a batch deposit that is not a card processing fee. In most cases it is a Square delivery service charge collected directly from the batch, though other charges can appear the same way.
Square previously labeled these as "Other" fees. They are now reported as Batch Adjustments.
The symptom
If a Batch Adjustment is not mapped, you will usually notice it as an imbalance between Square Batched and Square Balance. The amount withheld leaves the payout but has nowhere to land in your accounting, so the two sides do not agree.
Where to find it in Square
Account & Settings > Business > Transfers
Scroll to the Sales Transfer Report and select the date you are investigating. In the Fees section, look for a dollar amount with no description. That is the Batch Adjustment.
Where to map it in Shogo
app.shogo.io > Settings > Accounting > Other Charges > Batch Adjustments
Map it to the account you want these charges to post to. Once mapped, the adjustment posts with the day and the imbalance resolves.
What a Batch Adjustment is not
Several different amounts can come out of a payout, and they are handled separately because they are different things in your books:
| Deduction | What it is | Where it maps |
|---|---|---|
| Batch Adjustment | A charge withheld from the batch, commonly a delivery service charge | Settings > Accounting > Other Charges |
| Processing fees | Card processing costs | Mapped as processing fees |
| Square Capital repayment | Principal reducing a loan liability — not a fee | How does Shogo handle Square Capital loan repayments? |
Mapping a Square Capital repayment as a Batch Adjustment or a fee will understate both your revenue and your outstanding loan balance, so check which one you are looking at before mapping.
If it still does not balance
- The amount changes daily and you expected it to be fixed. Delivery service charges vary with volume. That is expected.
- You see an amount with no description that is larger than your usual adjustments. Check whether an active Square Capital loan is repaying from the same payouts.
- The adjustment is mapped but the day still will not balance. Confirm the date you are looking at in the Sales Transfer Report matches the business day Shogo is posting.
Contact support if the imbalance persists after checking these.