How Does Shogo Handle Refunds for Toast?

Shogo Customer Care
Shogo Customer Care
  • Updated

 The payment portion of the refund will net against sales under the relevant payment type (e.g. cash deposit, Toast Deposit)

If cash sales were 150 and cash refunds were 100 - the cash deposit booked would be the net 50.  The "Refund" mapping is for the sales offset (debit) portion of the accounting.  It is  the reversal of a sale except that Shogo does not post the reversal at the sales category level.

e.g. A $100 refund will basically post (in isolation) as:

Debit: Refund: 98
Debit Sales Tax: 2
Credit: Toast CC Deposit: 95
Credit: Toast CC Fees: 5