Open Checks occur when one or more checks for a given sales date are partially or fully unpaid. There are two methods/workflows for handling Open Check processing in Shogo:
If you would prefer Shogo to place sales dates with Open Checks on HOLD until the items are closed in your POS system, you can keep leave the mapping for Open Checks set to NONE in your mapping. To do so, go to Settings>Accounting and click on the Payments category.
Shogo will place the accounting entry on HOLD and will continue to try to reprocess the sales for seven (7) days. If the check(s) are closed in your POS system within 7 days, Shogo will automatically post those dates to your accounting system. If the checks are not closed in your POS within 7 days, you will need to perform a manual override to apply the cash. The article below will assist you in that process:
If you do not want Open Checks to hold up your accounting posting and/or if you are not in a position to communicate with the operational team to close out the Open Checks, you can map Open Checks to an account in your general ledger and your sales data will POST even if the check is open. Shogo will never reload/repost accounting entries that have already been synced to your accounting system. So if backdated open checks are closed, those updates will not make it to Shogo unless you manually reload/repost the accounting for that sales date. Use the instructions below to Reload Sales from your POS. Alternatively, you can also use the same process after closing a check in your POS greater than 7 days from the date that Shogo has processed it.
Reload Sales & Regenerate Accounting