Any disruption to the connection between Shogo and Xero interrupts the transfer of sales data, and the connection between Xero and Shogo will need to be reauthorized.
This can happen if the account changes ownership or there is a change to credentials or email address. For security reasons the connection will need to be reauthorized and the company file will need to be activated.
To reconnect the company file (Xero) go to:
app.shogo.io
>Settings>Companies> Select the Blue Add a New Company Button>Select the Connect to Xero Button.
Then follow the prompts from Xero s to authorize the connection.
If you are connecting to the same Xero company as before, you can ignore any messages about re-mapping.
Once you have completed the re-authorization, please let Shogo support know. Shogo support will post the previously failed sales data.
If the sales do not post, the reconnection was not successful and the steps below should be followed.
Please go to:
Xero >Apps then disconnect and reconnect Shogo. Once completed go to Shogo at app.shogo.io
>Settings>Companies> Select the Blue Add a New Company Button>Select the Connect to Xero Button.
Then follow the prompts from Xero to authorize the connection.
If you are connecting to the same Xero company as before, you can ignore any messages about re-mapping.
Once you have completed the re-authorization, please let Shogo support know.