We have changed our Lightspeed Retail login and are no longer receiving accounting updates

Shogo Customer Care
Shogo Customer Care
  • Updated

If your userID changed in Lightspeed itself, you would need to reauthorize the connection to Lightspeed Accounting.

To do so, please go to:

app.shogo.io

>Settings>Stores>New Store>Select Lightspeed Retail>Login with the new credentials and authorize the connection.